One month later, Orioles still can’t get the student ticket issue sorted out…

June 06, 2012 | Drew Forrester

Here’s the other kicker that no other media outlet in town will touch, but I might as well.  Two different people have told me they contacted the team this week (Monday and Tuesday) to inquire about Student Discount tickets for this Friday’s home game with the Phillies and both were told those seats are all gone.

I’m trusting the two people who reached out to me are telling the truth.  I don’t know them at all.  They’re listeners.  But it doesn’t surprise me if, in fact, Friday’s allotment of student tickets is already gone and the team isn’t telling anyone.  Remember:  “Once they’re here at the park, they’re staying and paying retail prices.”

But, if that’s the case…and if Friday night’s home game against the Phillies no longer has a student discount ticket to sell, shouldn’t the Orioles be telling you that on the broadcasts from Boston this week?  Wouldn’t that be the right thing to do?

“Hey fans, Gary Thorne back here at Fenway…a quick reminder from the Orioles that every Friday night, the club offers students a chance to see major league action for just six dollars by taking advantage of Student Ticket Night.  All you have to do is show your student ID at the ticket window to get those seats.  Now, for this Friday’s game vs. Philadelphia, the allotment of student tickets is SOLD OUT, so please don’t come out on Friday expecting to get a seat for six bucks.  There are still tickets available though if you’d like to watch the Birds take on the Phillies.”

That’s how you would do if you had respect for your fans.

You’d tell them THE TRUTH.

I still can’t figure out why this whole student ticket thing is shrouded in such secrecy.  I haven’t understood it since the story first percolated about a month ago and I still don’t get it now.

Just tell everyone how many tickets you’re selling every Friday night to students who show up.

Don’t dance around it.  Don’t put up creative graphics like “Available until they sell out”.

Just put up the freakin’ number.

Is it really that hard to be nice to your fan base?

Evidently, it is.


7 Comments For This Post

  1. The "Armchair QB" Says:

    Not too different than, “first come, first served”, and, obviously, juat as ambiguous. But, like it or not, it’s the……”Oriole way”! Of greater importance, to me anyway, is the performance on the field. I’m sure fans were beginning to “give up” on the team because of a recent spate of injuries coupled with their first serious losing streak. However, the good news is that this team does not “give up” and has become one of the more interesting stories of this baseball season! So, management struggles with public relations and marketing notwithstanding, I like what this team is accomplishing on the field……..

  2. eric Says:

    “I still haven’t figured out why this is shrouded in secrecy”. Huh? You just spent a page telling us why it’s shrouded. It’s called bait and switch.

  3. Mike from Carney Says:

    I’ve been told that the three game series is going to break the attendance record. All sold out. or will be…

  4. over40Don Says:

    Drew, at 10:31 a.m. Wed. the girl at the ticket office ( by phone)couldn’t tell me exactly ( she said about 100 ) how many tickets were avaiable but that they would open additional sections if needed. Reccomended buying in advance or getting there early. Couldn’t tell me how many they sold total for promotion. Sounds like a lotta students are gonaa get F’d but I think you and your listeners have already established that. While the gal was right nice to talk to it isn’t quite as rosy a picture as the one guy depicted in the previous post on this subject. Keep up the important good work. Hey, did you try to qualify for the U.S. Open?

  5. Ryan Says:

    Drew – I just called the box office and the lady I spoke said tickets ARE available, and you CAN buy them ahead of time. One person can buy six tickets with a student ID. So if people are really worried about getting shut out at the door, go buy them ahead of time. Thats what I’m doing. Also, I go to just about every student night and have never not gotten them at the $6 price.

  6. O's Man Says:

    Drew if you tell me what inning it was I can go back on my subscription and get you the picture you’re looking for.

  7. Mark Averone Says:

    I called there today at just after 4pm and was told not to come down on Friday because the seats would all be gone by then. I asked the woman how many tickets had been sold for the students and she said, “I’m only allowed to give you information about a sale. If you have a policy question, I’ll have to direct you to another person.” After being on hold for about 3 minutes a male came on the line and said, “We are advising everyone to buy their tickets tomorrow because they won’t be available at the gate.” I said, “I know that. I’m just wondering how many seats are available for purchase.” His reply: “Sir, are you trying to buy a ticket to the game? If you are, I’ve given you the best method for doing that. Do you have any other questions?” I said, “Don’t you think one of your radio or TV guys should tell the fans that information on the broadcast tonight and tomorrow?” and he said, “I can see you only feel like playing games. Good bye sir.” And he hung up. I don’t think I’ll be taking my 11 year old son and his two Little League friends on Friday. I’m sure the Orioles won’t miss the four of us.

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