Fake Friday Football A Fan Friendliness Failure

August 20, 2012 | Thyrl Nelson

Fake Friday Football A Fan Friendliness Failure

In recent years, the stadium has put a text service in place, allowing fans who experience issues to notify the good old SAFE Management folks when they have a problem. I used it for the first time on Friday, and for being a rat got a forced apology but no relief on my $9 beer. That apology plus $9 would have gotten me back to even, but that wasn’t what I got at all.

Imagine for a second that you were at a bar or restaurant and had your drink spilled or meal dumped by a hostess or bus boy. Is there any question that the establishment from whom you bought that meal or drink would replace it? That though, is because restaurants and bars actually care about your repeat business. The Ravens have already insured your repeat business by way of the PSL and the season ticket package. Even if you were of the mind to take a stand and not come back, they have a list of people waiting, and willing to pay handsomely to take your place and pay their money to the team for the right to be treated that way.

 

I wasn’t suggesting that the security guy or even his supervisor go into their pocket to reimburse my $9, it’s a decent amount of money for a simple mistake. Why is it though that they were comfortable being so nonchalant about my being out that money? Is there no process by which a security supervisor could consult with a beverage manager and insure a happy customer? I’m betting that if I had paid a couple of hundred dollars for a club level seat or a couple of thousand for a skybox I would have been treated differently. I’m betting the $80 that I spent for an upper deck ticket to an inconsequential game doesn’t matter much in the grand scheme of Ravens business or NFL penny pinching. It surely doesn’t matter as much to them as it does to me. That’s just weak.

 

The one refreshing thing I did notice at the game on Friday was the number of fans that wouldn’t have had the chance to be there if it were a regular season or playoff game. There were a couple of guys in front of me having a great time experiencing Ravens football first hand for maybe the first time. It would have been nice if all of the fans that elected to stay home and watch baseball (as I probably should have done) would have been able to get their tickets into the hands of fans like that. That however is unrealistic because of the policy of flagging the tickets and threatening their revocation if your tickets find their way into the hands of unruly fans.

 

More often than not, the Ravens have done right by their fans and have genuinely seemed to care about their game day experience. Maybe it’s worth considering that it’s their preseason too. Maybe everyone just “mails it in” for the preseason, the team on the field does, the fans do, maybe that makes it acceptable for the organization to do the same. That however doesn’t make it right.

 

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5 Comments For This Post

  1. justafan Says:

    At every Ravens game the Stadium announcer informs the fans that if they are not getting their “best effort” from game day personnel, “Let Us Know!” Did you do that? A phone call to the Ravens office may help.

  2. unitastoberry Says:

    I have seen almost every pro football game in this town since the late 60s. I don’t think back in the day the Colts updated you on Os scores but I drank alot beverages in a flask back then. I never go to exhibition games they are the only tics I sell to people or give to less fortunate who have never seen a pro game. If O’s stay in the race I’m sure Bruce Cunningham will give a verbal score on Sundays in September.

  3. Jeff Says:

    If the two teams were smart they’d function as one product to the city of Baltimore. They share the same fanbase, there is little to no overlap in scheduling (none this year, I don’t count preseason games). The two teams should support each other, especially if one is doing well on the field and the other isn’t. There may even come a day when the Orioles have a run of success on the field while the Ravens struggle. At the end of the day though, we all know it’s about money and some strange peeing contest between the two clubs.

  4. Eric Says:

    Plenty of effort went into your rant about your experience on Friday night. I bet if you took a little more effort and contacted the team about your experience you’ll definitely get your $9 beer back and probably a little more.

  5. BudIce05 Says:

    Baltimore isn’t the only City that this happens. Phillies and Eagles have been ignoring each other for years….

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